Support

Need a hand? Reach us at support@gemax.online. Most responses within 2 business days.

1. Contact us

• General support: support@gemax.online
• Privacy / data requests: privacy@gemax.online
• Legal: legal@gemax.online

2. What to include in your message

To help us respond quickly, include:

• Device model (e.g., iPhone 15 Pro, Pixel 8)
• OS version (e.g., iOS 18.4, Android 15)
• Game version (Settings → About in-app)
• What you were doing when the issue happened
• What you expected vs. what you saw
• For purchases: the transaction ID from your Apple or Google receipt
• Screenshots or a short screen recording, if possible

3. Common issues

Game crashes on launch

• Force-close the app and reopen it
• Restart your device
• Make sure your OS and the Game are up to date
• If it still crashes, email us with device, OS, and Game version

Performance feels sluggish

• Close background apps
• Switch the speed control on the HUD to 1× during heavy waves
• Lower the device's "Reduce Motion" / "Power saver" setting if enabled — those can clamp framerate

Audio not playing

• Make sure the device isn't on silent / Do Not Disturb that mutes media
• Check Settings → Audio in-app

4. Purchases & missing items

If a purchase didn't grant the item, first try Restore Purchases in the Game's Settings. That re-checks the platform receipt and applies any owed entitlements. If that doesn't work, email support@gemax.online with your transaction ID.

5. Manage subscriptions

Any auto-renewing subscriptions purchased in the Game are managed through your platform account:

• iOS: Settings → your Apple ID → Subscriptions → GeMax TD
• Android: Play Store → Profile → Payments & subscriptions → Subscriptions → GeMax TD

Cancellation stops the next renewal; the current paid period continues until expiry. Free trials convert to paid unless cancelled before the trial ends. See the Terms for the full subscription terms.

6. Manage ads & tracking

• iOS: Settings → Privacy & Security → Tracking. Toggle off "Allow Apps to Request to Track" to deny system-wide.
• Android: Settings → Google → Ads → "Delete advertising ID" or toggle "Opt out of ads personalization".
• Inside the Game, you can toggle personalized ads at any time in Settings → Privacy.
• Rewarded video ads are always opt-in. Where offered, interstitial ads can be disabled through an in-app purchase or subscription — see the in-app store for current options.

7. Save data & restoring progress

Save data is stored locally on the device. Reinstalling the Game on the same device usually preserves the save (the OS keeps app data unless you explicitly delete it). Switching devices does not transfer progress at this time. Cloud save is on the roadmap.

If you accidentally cleared the save and want to recover it, contact us; recovery is best-effort and not guaranteed.

8. Refunds

Refunds for purchases and subscriptions are processed by the platform store under their policies:

• Apple App Store: reportaproblem.apple.com
• Google Play: play.google.com/store/account → Order history → Report a problem

If your local consumer law (including the EU right of withdrawal) requires us to refund directly, email support@gemax.online with your transaction ID.

9. Privacy & data requests

To access, correct, export, or delete your data, email privacy@gemax.online. Full details on what we collect and why are in the Privacy Policy.

10. Reporting a bug

Bug reports are very welcome. Include the info from section 2, plus the mission/level you were on and roughly the wave number. If the bug is reproducible, the steps you took before it happened are gold.